After-sales service - Jinzheng Group

Full-process Service System (Pre-sale Sale After-sale)

On-site factory survey, free process plan design, production capacity customized selection
Provide a complete project construction schedule and equipment layout drawings within 30 days
Patent technology, energy consumption indicators, investment return calculation, on-site factory visits
Overseas projects: foreign trade customs declaration, shipping, bilingual coordination of overseas process plans

Engineers check civil construction, piping, and electrical base conditions 10 days before delivery
Joint on-site acceptance of equipment upon arrival; if parts are missing or equipment is non-compliant, rectification and loss compensation within 2 days
Free on-site installation, pipe connection, electrical wiring, 72-hour full-load coordinated commissioning
Full-process operator training: equipment operation, daily maintenance, troubleshooting, process parameter adjustment

Warranty period
Standard 12 months warranty for whole machine (excluding easily worn parts); during warranty, free repair and replacement of non-human-damage parts
Fault response time Domestic clients
24-hour remote technical support; engineers arrive on-site within 48 hours after reporting a problem
Overseas clients: remote solutions within 12 hours; if remote solution not possible, coordinate overseas engineer visit
Spare parts guarantee
Within 5 years after warranty, original factory spare parts supplied at contract bidding price, no price increase
Original parts continuously supplied throughout equipment lifecycle; regular parts delivered within 10 days
Lifetime maintenance policy
Lifetime technical consulting and maintenance services; repairs/parts after warranty charged only for raw material cost, no artificial high fees
Regular follow-up mechanism
Remote follow-ups 1 month, 6 months, 12 months after project launch; at least one annual on-site inspection to check equipment risks and optimize production process
Repair warranty commitment
If same fault recurs within 7 days of repair during warranty, free second on-site service; post-warranty repairs receive 3-6 months maintenance guarantee

Repair Reporting Channels
Sales contact, after-sales hotline 156-3854-2222, company email, official website message.
Level 1 Handling (0-24h)
After-sales engineer provides remote video guidance, checks parameters, operation, and simple faults.
Level 2 Handling (24-48h)
If remote support can't fix it, arrange an engineer to come on-site with parts for repair.
Repair Acceptance
After repair, the whole machine runs a test successfully, and the customer signs the 'Equipment Repair Service Form' for the record.
After-Sales Archiving
Set up a dedicated project file, record faults, repairs, and parts replacement for future tracking.

Damage caused by misuse not following the operation manual, unauthorized modifications, or disassembly by non-original personnel.
juicing baskets, screens, bearings, seals, belts, filter cloth, etc.
Damage caused by natural disasters such as floods, fires, lightning, earthquakes.
Faults due to human error, material impurities causing corrosion, or lack of oil and maintenance for a long time.
Machinery failures beyond the warranty period and without regular maintenance records.